Privacy Policy

Thank you for choosing Nova Estate Solutions LLC. Protecting your privacy is central to the way we operate. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when engaging with our services, including estate management, vendor coordination, and property oversight.

We are committed to ensuring that all personal data is handled with integrity, discretion, and in compliance with applicable privacy and data protection laws. Our goal is to provide peace of mind to homeowners and clients, knowing that their information and property are managed with the highest level of care.

Personal data is any information that can identify you as an individual, either directly or indirectly. Examples include:

• Name, phone number, email address

• Property address or ownership documents

• Identification details (e.g., driver’s license or passport when required for verification)

• Payment information processed securely through third-party systems

• Images, videos, or access credentials (if provided for property monitoring or vendor coordination)

Processing personal data includes all actions related to managing this information, such as collection, use, storage, sharing with approved vendors, and secure deletion when no longer required.

This policy applies to:

• Homeowners who engage Nova Estate Solutions for estate management and oversight

• Vendors and contractors we coordinate with on behalf of clients

• Visitors to our website and social media platforms

• Individuals who contact us via phone, email, or other communication channels

By using our services or providing personal information, you consent to our handling of your data in accordance with this policy.

4.1 When you engage us as a homeowner or client

We may collect:

• Full name and contact information

• Property details (address, specifications, project information)

• Proof of ownership or authorization to manage the property

• Payment and billing details (processed through secure systems)

4.2 When working with vendors and contractors

We may collect:

• Contact details of vendor representatives

• Licenses, insurance certificates, or compliance documentation required for estate projects

4.3 When visiting our website or social platforms

We may collect:

• Basic contact information submitted via forms (name, email, phone number)

• Technical data such as IP address, browser type, or usage analytics (via cookies and similar tools)

Your information is collected only when you choose to provide it, including:

• Completing inquiry or contact forms on our website

• Email, phone, or in-person communications

• Signing service agreements or proposals

• Sharing property or vendor documentation for ongoing management

• Providing access credentials for monitoring or maintenance purposes

We do not sell, trade, or share personal information with third parties for marketing purposes.

We process your personal data in order to:

• Verify ownership or authorization for estate management services

• Communicate with you regarding property updates, vendor coordination, or scheduled work

• Coordinate with vetted contractors, subcontractors, or service providers on your behalf

• Process payments for services in line with our agreements

• Ensure compliance with legal, insurance, and safety obligations

• Improve our service delivery and maintain high client satisfaction

We will only share your data with trusted vendors or service providers when necessary to fulfill contracted work, and only to the extent required.

Your personal data is stored securely in accordance with industry standards. We retain personal information only for as long as necessary to deliver services or comply with legal and contractual obligations.

Access to client and property information is strictly limited to authorized Nova Estate Solutions staff and, when required, trusted vendors under confidentiality obligations.

Please note that no electronic system is completely immune from security risks, but we implement safeguards to protect against unauthorized access, misuse, or disclosure.

You have the following rights regarding your personal data:

• Right of access – request copies of the personal data we hold about you.

• Right of rectification – request corrections to inaccurate or incomplete data

• Right to erasure – request deletion of your data, subject to contractual or legal requirements

• Right to restrict processing – request limitations on how your data is used

• Right to object – object to certain types of processing, such as direct marketing

• Right to data portability – request transfer of your data to another organization, where applicable

To exercise these rights, please contact us using the details below. We will respond within one month in accordance with applicable laws.

Nova Estate Solutions keeps its privacy policy under regular review. Updates will be published on this page, and the date of the most recent revision will always be shown at the top.

We encourage you to review this policy periodically to stay informed about how we protect your data.

Nova Estate Solutions LLC is the Data Controller responsible for your personal data. For questions, concerns, or to exercise your rights, please contact us:

Email: info@novaestatemgmt.com